1. Initiation and Assessment:

Prior to commencing any services, all clients are required to complete an initiation process. This process includes a comprehensive assessment designed to evaluate the client’s specific needs, preferences, and operational goals.
The assessment ensures that our services are tailored to align with the client’s objectives, maximizing efficiency and delivering optimal results. Clients are encouraged to provide accurate and detailed information during this phase to facilitate a seamless onboarding experience.

2. Refund Policy:

– Refunds are available only within the first 7 calendar days from the date of the initial transaction.
– To initiate a refund request, clients must submit a written request detailing the reason for their dissatisfaction or cancellation.
– After the 7-day period, all sales are considered final, and no refunds will be processed, in accordance with the agreed terms and conditions at the time of engagement.

3. Dispute Resolution:

– In the event of a dispute regarding payments, refunds, or services rendered, clients are required to submit a formal dispute claim. The claim must include all relevant details, such as transaction information, the nature of the issue, and any supporting documentation.
– Upon receipt, the dispute will be reviewed and analyzed by our team to ensure a fair and transparent resolution process.
– Resolutions, including decisions regarding reimbursements or refunds, will be communicated to the client within 30 calendar days from the date the dispute claim is received.
– Our goal is to address disputes with integrity and in alignment with our commitment to exceptional client service.